PRODUCTION TIME & SHIPPING
We are committed to sustainable practices, and as such, many of our pieces are made to order to avoid overproduction and waste. Once we receive your order, we will either source the materials required or use our available stock, depending on the piece. The item will then be produced either in our atelier or by a trusted collaborator in Berlin. Production times may vary, but typically, it may take up to 30 days to complete your order, as we take the necessary time to create each piece with careful attention to detail.
Once your piece is finalized, we will ship it using DHL, our trusted delivery partner. All orders will be sent with a tracking number, which will be communicated to you via email once your order has been shipped.
RETURNS & EXCHANGES
Due to the nature of our pieces, we do not offer free returns. We encourage you to review your order carefully before finalizing your purchase.
Defective or Damaged Items
If your item is defective or damaged, please contact us within 14 days of receiving your order. We reserve the right to request visual proof of the damage before encouraging the return of the item. Should the piece be deemed damaged prior to arrival, the return shipping costs will be the responsibility of the customer and may be refunded upon receipt and assessment of the item. If the damage is determined to have occurred during delivery, we kindly ask that you contact DHL directly to file a complaint and initiate a claim with them.
Sizing Issues
If you wish to exchange your item due to sizing, please note that the return shipping costs will be covered by you. Upon receiving the returned piece, we will assess its condition before agreeing to an exchange. Since all our pieces are made to order, please allow time for the production of the new item in the desired size.